Client care
From our house to yours.
Every object is inspected, wrapped and prepared with care before it begins its journey.
Prepared with care.
Free standard delivery on eligible orders of $2,100 HKD or more.
The threshold applies after discounts, excluding delivery, taxes and duties. Available destinations and any other delivery charges are shown at checkout.
01Delivery
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Standard delivery is free on eligible orders meeting the threshold shown above. For destinations and other charges, read our shipping policy. Available services and charges are shown before payment.
02Made-to-order objects
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Products marked out of stock cannot be ordered. Use the restock form on the product page to request an availability email. Any preparation or made-to-order lead time will be stated before purchase.
03Returns
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If an item arrives broken during shipping, we offer a refund or replacement and cover any necessary return shipping. You may also request a change-of-mind return within 30 days; you pay the return postage. Read our refund and returns policy for full details and your statutory rights.
04Duties & taxes
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Taxes and duties collected by us are shown at checkout. Import charges not collected at checkout may be payable on arrival. Free shipping does not waive separately payable duties or taxes. See our shipping policy.