Last updated: 15 September 2026
About these terms
These terms apply to your use of the Atelier Courvalle website and purchases from our store. Shopify provides the platform on which our store operates. For questions about these terms or an order, please contact Atelier Courvalle.
Product information and availability
We aim to describe our objects, materials, dimensions and finishes accurately. Screen settings and natural material variations can affect appearance. Where a specification or availability date has not yet been finalised, this will be indicated. Products marked out of stock cannot be purchased. A restock notification request is not an order, reservation or guarantee of future availability or price.
Prices and payment
Prices are displayed in the currency shown on the website. Applicable delivery charges and taxes are shown at checkout before payment. Any import duties or charges payable separately are described in our shipping policy. Prices and availability may change before you place an order; changes do not alter an order we have already accepted.
Orders
Please provide accurate contact and delivery details and use a payment method you are authorised to use. An order acknowledgement confirms receipt of your order. We accept your order when we send a dispatch confirmation, unless we expressly confirm acceptance earlier. If we cannot fulfil an order because an item is unavailable, a material listing error has occurred, or payment cannot be verified, we will contact you and refund any payment taken for the cancelled items. We will not substitute an item or increase an agreed price without your consent.
Delivery, returns and damaged items
Our shipping policy and refund policy explain delivery, returns and refunds. If your item is damaged during shipping, contact us so we can arrange a refund or replacement. For eligible change-of-mind returns, you pay the return shipping cost.
Using this website
You may use this website for lawful browsing and shopping. Do not misuse the website, interfere with its operation, attempt unauthorised access or submit fraudulent information. Website text, photographs, design and branding belong to Atelier Courvalle or their respective owners and may not be reproduced commercially without permission.
Privacy and restock requests
We handle personal information as described in our privacy policy. If you request a restock email, we use your details to respond about the requested object. This does not reserve stock. You may withdraw your request by contacting us.
Your rights and our responsibility
Nothing in these terms excludes or limits rights or remedies that cannot lawfully be excluded, including your rights relating to faulty, damaged or misdescribed goods. We do not exclude liability for fraud, death or personal injury caused by negligence, or any other liability that cannot be excluded by law. Any mandatory consumer protections applicable to your purchase continue to apply.
Updates and contact
We may update these terms for future use of the website and future orders. The terms in force when you place an order apply to that order. Please contact us if you need a copy or assistance.