Last updated: 15 September 2026
Free standard delivery
Standard shipping is free for orders meeting the current free-shipping threshold in an eligible delivery destination. The threshold is the same one displayed on our homepage and is shown in your selected shopping currency. Follow the link for the current amount, including its euro value when shopping in euros.
The threshold applies to the merchandise subtotal after discounts, excluding delivery charges, taxes and import duties. Any delivery charge below the threshold, or for an optional expedited service, is shown at checkout before you pay.
Destinations and availability
We deliver to the destinations available at checkout. If your destination is not listed, please contact us before ordering. Products marked out of stock cannot be ordered. Restock requests do not reserve an item or create an order.
Dispatch and delivery
Any product-specific preparation time or made-to-order lead time will be stated before purchase. Delivery estimates and available services are shown at checkout where supported. We send a dispatch confirmation and tracking details when available. Delivery estimates are not guaranteed dates unless we expressly agree otherwise. If an order is delayed, we will explain the options available to you, including any cancellation or refund rights that apply.
Customs, duties and taxes
Taxes and duties collected by us are shown at checkout. Where import duties, local taxes or carrier clearance fees are not collected at checkout, they may be payable by you on arrival. Free shipping covers the standard delivery charge and does not waive those separately payable charges.
Delivery details and problems
Please check your delivery address before placing an order and contact us promptly if it needs correcting. If a parcel is lost, damaged or does not arrive as expected, contact us and we will investigate with the carrier. We remain responsible for the goods until they are delivered to you or your nominated recipient, subject to applicable law.
Damage and returns
If an item is broken during shipping, we offer a refund or replacement. For eligible change-of-mind returns, you pay the return postage. Please read our refund and returns policy for instructions and full details.